Frequently Asked Questions

📦 Shipping & Delivery

Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery usually takes 7–15 business days, depending on your location.

Q: Do you provide tracking numbers?
A: Yes! Every order comes with a tracking number, so you can follow your package from our warehouse to your doorstep.

🔄 Returns & Refunds

Q: What if I’m not satisfied with my product?
A: No worries! We offer a 30-day money-back guarantee. If you’re not happy with your order, just reach out to us and we’ll make it right.

Q: Do I need to return the item to get a refund?
A: In most cases, you won’t need to ship it back. If your product is defective, damaged, or not what you expected, we’ll issue a refund or replacement.

💳 Orders & Payment

Q: Can I change or cancel my order?
A: Orders can be modified or canceled within 12 hours of purchase. After that, we’ve already started processing your shipment.

Q: What payment methods do you accept?
A: We accept all major credit/debit cards and PayPal.

🌙 Product Questions

Q: Is this product safe to use?
A: Yes! All our products are designed with safety and comfort in mind. If your product has special instructions, you’ll find them in the included user manual.

Q: Can I wash the Bluetooth headband?
A: Absolutely. Just remove the electronic components first, then hand-wash or machine-wash the fabric.

📩 Support

Q: How can I contact you?
A: You can reach us anytime at frankngo.shop@gmail.com — we’ll get back to you within 24 hours.